TL;DR: After a Too Good To Go pickup window passes (or 4 hours later if the store has no posted window), BagRescue shows a small banner on your dashboard asking "Did you get this bag?" One tap to confirm, one tap to flag a problem, optional note. We cap it at 3 pending so the dashboard stays clean.

A reserved bag is not the same as a happy customer. Sometimes the store hands out a thin bag, sometimes they say they ran out, sometimes the pickup window is broken in Too Good To Go itself. Pickup confirmations are how we close the loop on what actually happened.

What is the banner and when does it show up?

A simple prompt at the top of your dashboard, shown after a bag's pickup window has passed.

The timing rule:

If the store has a defined pickup window in Too Good To Go, the banner appears once that window ends.
If the store has no window we can read, the banner appears 4 hours after the reservation.

As of May 2026, the banner stays up until you respond. Tap yes, tap no, optionally add a sentence, done.

Why do we ask?

Two reasons:

We want to know our own success rate. A reservation is a milestone, not the finish line. The finish line is "you got food."
It catches stores that are quietly underperforming. A store might have a high reservation rate but consistently give half-empty bags. Without your feedback, we cannot tell the difference.

The feedback also helps us decide whether to keep aggressive scheduling on stores that are not paying off in real bags.

What are the options?

Three things on the banner:

Option	What it means
Yes, I got it	The pickup happened and the bag was fine
No, I had an issue	Something went wrong (store ran out, bag was empty, missed the window)
Optional note	Free-text field for quality or context

Most people just tap yes and move on. The note is there when you want to flag something specific: "they only gave me bread" or "store was closed at pickup time" or "amazing haul this week."

Why cap it at 3 pending?

Because nobody wants to open their dashboard and see a wall of banners. The cap keeps the experience light.

If you have three unconfirmed bags sitting in the queue and a fourth pickup window passes, the new prompt waits until you clear one of the existing three. The bag is still tracked in your order history regardless; we are just throttling the prompts.

For most users this cap is invisible. People who run lots of ranked stores on a weekday Whole Foods routine sometimes pile up two or three at once on a busy week, then knock them out at the next dashboard visit.

What happens to the feedback?

It goes into your account history and into our aggregate quality signal. We use it three ways:

Per-store reliability. If three users in a row report empty bags from the same store, we surface that to you (and reconsider how hard we go after that store).
Reservation quality. Distinguishes "we successfully reserved" from "you actually got food."
Our own debugging. Sometimes Too Good To Go's pickup state lies. Your confirmations let us catch that.

Your individual feedback is not shared with the store. It stays inside BagRescue.

What if I forget to confirm?

Nothing breaks. The banner sits there. Your billing is unaffected (you were charged when the bag was reserved, not based on the confirmation). When you get around to it, the prompt is still waiting.

If you never confirm, after a long period the banner ages out of the visible list. We keep the record either way.

What if I tap "no" by mistake?

You can leave a note explaining, or just ignore it. We do not auto-issue refunds based on a single "no" tap. If you genuinely did not get a bag and want to talk about it, email us. The confirmation is for data, not for self-serve refunds.

Tips for using the prompts well

Confirm within a day or two. Memory fades fast on which bag was which.
Use the note field when something is weird. "Store changed its hours" is the kind of thing that helps us tune watching for everyone.
Do not feel obligated to write essays. Yes/no with no note is genuinely useful by itself.
Demote disappointing stores instead of confirming "no" repeatedly. A persistent low-quality store should be re-ranked or paused. See how store ranking works.

Frequently Asked Questions

Does confirming "no" refund the bag?

No. Confirmations are feedback, not refund requests. If you genuinely never received the bag, contact us and we will look into it.

What if the pickup window is wrong in Too Good To Go?

This happens. If the store's posted window is wrong and the banner showed too early, you can still confirm whenever you actually picked up. The 4-hour fallback for stores without a window catches most edge cases.

Can I see past confirmations?

Yes. Your order history shows the status of every bag, including the confirmation if you gave one.

Does feedback affect my plan or pricing?

No. Confirmations are pure feedback. They do not change your billing, your plan, or what you pay per bag.

What about bags I pick up before the window technically opens?

Sometimes stores hand bags out early. The banner still appears at the normal time. You can confirm yes whenever it shows up.

The banner appears after your pickup window, two taps closes the loop, and your dashboard stays clean.

Pickup Confirmations: The Banner That Helps BagRescue Buy Better Bags